Return Policy

To request a return, click here. For used gear that failed due to a manufacturer defect, please file a warranty claim instead. If an item arrived broken, either start a return or send us an email with photos (fastest).

We want you to be happy with your gear and offer a generous return policy, summarized in this table:

Please note we require all new items to be in the original packaging and returned in a proper shipping box or padded envelope. All gear will be evaluated and refunds/credits may be reduced if the packaging is damaged or there are signs of abuse. One year time limit on new returns. Mounted skis, cut skins, and molded liners are considered used. Demo gear must be returned unused within 10 days.

* Legitimate reasons only. If you are unhappy with the performance of gear we recommended, we will take it back within 30 days. We also stand behind our fitting services and guarantee boots & shoes that we fit in shop, even if this means issuing a refund so you can find something elsewhere. Unfortunately we can't accept gear that has been mishandled after it left the shop. Used items purchased with return credit, used safety gear, and used boot liners are not eligible for return.

We can exchange all new, packaged items for other in-stock colors and sizes. For apparel size changes, domestic shipping is on us in both directions if the gear is returned within 30 days. In most cases, it is faster to place a new order and return the original item for a refund; please mention the replacement order in the return comments. For ski boots, please visit our boot fitter as size exchanges often aren't recommended.

We honor all manufacturer warranties for the lifetime of the warranty. If you used the gear and it failed, please start a warranty claim. You will be asked to upload photos of the problem and provide a brief statement. If a new item arrived broken, please email us or request a return. Demo gear is limited to a 90-day warranty.

We offer ready-to-print shipping labels for all returns and warranty claims. You will be e-mailed a link to the label when your request is accepted. Warranty shipping and qualified apparel exchanges are on us within the United States. For other returns, our volume shipping cost will be deducted from the refund or credit amount if you use the label. We also accept returns at our Salt Lake City location.

Thank you for supporting Skimo Co. We hope you love your gear and make time to enjoy it!